At STREAMPROIPTV ("we," "us," or "our"), we strive to provide a high-quality IPTV streaming experience. This Refund Policy outlines the circumstances under which STREAMPROIPTV may issue a refund, the process for requesting a refund, and the responsibilities of the user.
Please read this policy carefully before subscribing to our Service.
Our primary goal is customer satisfaction. We offer refunds in specific situations as described below.
Refund requests are reviewed on a case-by-case basis.
3.1. 7-Day Money-Back Guarantee for New Subscriptions
We offer a 7-day money-back guarantee for new subscribers.
If you are not satisfied with our Service within the first seven (7) days following activation of your initial subscription, you may request a full refund.
This guarantee applies only to your first subscription with STREAMPROIPTV and does not apply to renewals or subsequent subscriptions.
To be eligible for a refund, you must not have violated our Terms of Service.
If you experience persistent technical issues that prevent you from accessing or using a significant portion of the Service, and our support team is unable to resolve those issues within a reasonable period of time, such as 48 to 72 hours after the issue has been reported, you may be eligible for a partial or full refund.
Eligibility will be determined based on the nature and duration of the issue.
This does not include issues caused by:
If you believe an unauthorized charge or accidental renewal has occurred, please contact our support team immediately.
We will review the claim.
For accidental renewals, refund requests generally must be submitted within 48 hours of the charge, provided that the Service has not been significantly used during that period.
Refunds generally will not be issued in the following circumstances:
Due to dissatisfaction with the content library, including specific channels or VOD availability, as content may change and may be subject to licensing arrangements. We encourage users to take advantage of any available free trial before purchasing a subscription.
For issues caused by your local setup, including slow Internet speeds, incompatible devices unless incorrectly advertised by us, VPN-related issues unrelated to our Service, or incorrectly configured user equipment.
If you forget to cancel your subscription before the renewal date, except where the circumstances qualify as an accidental renewal under Section 3.3.
Promotional offers, discounted plans, or trial periods unless otherwise expressly stated in the applicable offer terms.
To request a refund, please contact our Customer Support team by email at:
If your refund request is approved, the refund will be processed to your original payment method within 7 to 14 business days, depending on your payment provider.
We are not responsible for delays caused by payment processors, banks, credit card companies, or other financial institutions.
STREAMPROIPTV reserves the right to modify this Refund Policy at any time.
Any changes will become effective upon publication of the updated policy on our website.
Your continued use of the Service after such changes become effective constitutes your acceptance of the revised Refund Policy.
If you have any questions about our Refund Policy, please contact us at:
